Returns & Refunds Policy — SecureHomeSupplies.com

Right to Cancel

You may cancel your order within 30 days of delivery without providing a reason.

The cancellation period expires 30 days from the date you received the goods, or the date on which a third party designated by you (other than the carrier) took possession of the delivered product.

To exercise your right of cancellation, you must notify us with a clear statement of your decision by email at:
info@securehomesupplies.com

Returns Eligibility

To be eligible for a return:

• Items must have been purchased within the last 30 days

• Items must be unused, undamaged, and in original packaging

• Return authorization is required prior to return shipment

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized products

• Items not suitable for return due to their nature (e.g., products that deteriorate rapidly or are past expiry)

• Items unsealed after delivery that cannot be returned for health or hygiene reasons

• Items that have been inseparably mixed with other goods after delivery

Return Process

• Customers are responsible for the cost and risk of return shipping, unless otherwise stated.

• Returned items must be sent to the return address provided after authorization.

• We are not responsible for items lost or damaged during return shipment.

• We recommend using a trackable and insured shipping method.

Refunds cannot be issued without receipt of the returned item or proof of confirmed delivery.

Refunds

• Refunds are issued after inspection of the returned item.

• Approved refunds are processed within 30 days of receipt of the returned goods.

• Refunds are issued using the original payment method used for the purchase.

• No additional fees are charged for refunds.

Gifts

• If the item was marked as a gift and shipped directly to you, a gift credit will be issued once the return is received.

• If the item was not marked as a gift, the refund will be issued to the original purchaser.

Contact

For questions regarding returns or refunds, please contact us at:
info@securehomesupplies.com