Local Delivery Policy

Secure Home Supplies offers local delivery of eligible security products across Ottawa and surrounding areas. Delivery availability, timing, and pricing are confirmed at checkout based on your postal code and selected products.

Delivery Areas

Local delivery is available in the following areas:

• Ottawa

• Kanata

• Orléans

• Nepean

• Barrhaven

• Stittsville

• Clarence-Rockland

Additional nearby communities may be eligible. Availability is confirmed at checkout.

Eligible Products

Local delivery applies to in-stock, eligible items, including but not limited to:

• Security cameras

• Smart locks

• Alarm equipment

• Video doorbells

• Access control and related security hardware

Some oversized, specialty, or restricted items may be excluded from local delivery.

Delivery Timing

• Delivery timelines vary based on product availability and delivery location.

• Same-day or next-day delivery may be available in select areas but is not guaranteed.

• Estimated delivery timing is shown during checkout.

Delivery Fees

• Delivery fees are calculated at checkout based on order size, weight, and delivery location.

• Promotional free or discounted delivery offers may apply and will be clearly displayed when available.

Order Processing

• Orders must be successfully placed and confirmed to qualify for local delivery.

• Orders placed after business hours, on weekends, or on holidays may be processed the next business day.

Delivery Method

• Local deliveries are typically completed via Secure Home Supplies delivery partners or local couriers.

• Deliveries are curbside or front-door only unless otherwise stated.

Missed Deliveries

If delivery cannot be completed due to incorrect address information or recipient unavailability:

• Re-delivery fees may apply

• Orders may be held or returned according to courier policies

Returns & Damages

• All deliveries should be inspected upon receipt.

• Any visible damage or delivery issues should be reported promptly.

• Returns are subject to our Returns & Refunds Policy.

Important Notes

• Secure Home Supplies provides product delivery only.

• Installation, monitoring, or professional services are not included unless explicitly stated.

• Delivery availability is subject to change without notice.

Questions?

For delivery questions or support, please contact us through our website or customer support channels before placing your order.